GENERAL VACIOUS VIP PROGRAM QUERIES
The Vacious VIP Club program is available to customers who would like to receive Vacious product discounts and perks via email. You can sign up and become a Vacious VIP here.
Yes! It is completely free to join our VIP Program. Sign up and start receiving Discount Codes that are only offered to our VIP's and many other Vacious treats, here.
You can sign up to join our VIP Club program by visiting our VIP Club page here. If you need further help to sign up to the Vacious VIP Club program or you are having technical difficulties when trying to sign up, please contact our Vacious team by emailing firstname.lastname@example.org
Yes of course! If you would like to opt out of the Vacious VIP program, you can contact our team who will unsubscribe you from the program. Contact our team by sending us an email to email@example.com. There will also be an 'unsubscribe' option for you to click on at the bottom of all our VIP emails.
Although you should receive an instant confirmation email that you have joined our Vacious VIP Club program, it can take up to 24 hours in some cases, to receive this email confirmation. However, if it has been longer than 24 hours and you still have not received this confirmation email, please get in touch with our team who will be happy to help you. You can contact our team by emailing firstname.lastname@example.org
VIP POINTS QUERIES
There are a few ways to earn points with our VIP Club loyalty program. For example, you can collect points through our VIP program by purchasing products, or by following our Instagram page. You'll even receive special VIP perks on the day of your birthday. With our VIP program, you can earn 5 points for every €1 you spend and redeem your collected points at your checkout the next time you purchase from our store.
No, your points do not expire. Although our program may change from time to time regarding perks, at this time, you can continue to collect your points to redeem at a later time if you wish!
Yes! You can redeem your collected points to pay towards or in-full for products, if you have sufficient points to cover the cost of the item(s). If you don't have enough points to cover the entire cost of the item, you can still use your points towards the cost if you wish!
Yes! You don't need to create an account to earn loyalty points, but only VIP members who have an account created will be able to redeem their points and receive further rewards!
There are so many ways that you can earn points with our VIP program! Check out our VIP program page here to learn all about how you can earn and redeem your points. If you have any specific question regarding our loyalty program, please send us an email to email@example.com
Yes, you can still collect your points from the purchase, but you will need to log in to your account in order to redeem these points in the future. We advise that you always log in to your account before you make a purchase, to avoid missing out on points and VIP rewards.
Points can sometimes take a little longer than expected to show up on your account. If it has been more than 24 hours and you have not collected points that you earned, please get in touch with our team at firstname.lastname@example.org
No, unfortunately you cannot merge points between two accounts.