HELP CENTRE
We're here to help! Check out some of our Frequently Asked Questions below.
If you can't find what you're looking for, you can contact the Vacious team at info@vacious.ie
IRELAND & NORTHERN IRELAND
- Delivery 3-5 business days
- All ROI orders are sent via An Post & Northern Ireland via GLS Shipping
- Shipping within 32 counties is €5
GREAT BRITAIN
- Delivery 5-10 business days
- Delivery charge £6
- All UK deliveries are sent via Royal Mail
EUROPE
- Delivery 5-10 business days
- Delivery charge €12.95
USA
- Delivery 14 business days
- Delivery charge €16.95
ABOUT OUR DELIVERIES
Orders are NOT processed on Saturdays, Sundays and Irish Bank Holidays. Although we make every effort to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay. During sales, launches or busy periods standard delivery may take between 7-10 working days.
WILL I HAVE TO PAY ADDITIONAL FEES ON DELIVERIES TO THE UNITED KINGDOM?
Yes, you may be required to pay additional fees or customs on orders to the United Kingdom. Your delivery agent will contact you to inform you of this. You can find out more information here.
Please note you may also be contacted by your delivery agent after you have received the package. Vacious is not liable for additional fees on orders. If you have any specific questions regarding your international delivery, you can contact us at info@vacious.ie.
CAN'T FIND WHAT YOU'RE LOOKING FOR?
Check out more FAQsIRELAND
To return your item(s), please use the following online system by clicking here.
UK & NORTHERN IRELAND
Please send returns directly via Royal Mail to:
Vacious Ltd.
Unit 1A
Crossagalla Industrial Estate
Ballysimon Road
Limerick
Ireland
V94 WP9F
REFUNDS
In order to be eligible for a refund, you must ensure that you have returned the item within 21 business days of receiving your order.
We do ask that you please wear underwear when first trying-on your purchase, as we reserve the right to refuse returns that show any signs of wear. Products must be returned unworn, unwashed, in their original condition and with all tags attached in order to be eligible for a refund.
Your card will be credited within 14 business days from the day on which we receive your returned item(s) if they meet the conditions of our returns policy. Please note that the refund will be applied to the bank account that you purchased the order with initially. We are not able to apply this refund to a different debit/credit card or bank account other than the one you used upon purchase.
CAN'T FIND WHAT YOU'RE LOOKING FOR?
Check out more FAQsAs our vest is true to size we advise our customers to go with their usual dress size. For example, if you are a size 8/10 we would recommend going with the small. If you are 10/12 go with medium and so on...However, if you are a beautiful hourglass, or pear or have a larger bust we recommend you size up. Also, a little tip is to step in and out of your vest when you are putting it on to avoid any discomfort or over-stretching the fabric. You can also view our highlights on Instagram for more or check out our sizing guide.
We advise our customers to size down in our Vacious All rounder. It all depends on the overall result you would like to achieve. Sizing down will ultimately give a more snatched look - perfect if you have a body con dress that you would like maximum shaping under. This suit is also true to size so you can absolutely stick with your usual dress size for comfort and still benefit from the overall smoothing and shaping effect. In particular, the All Rounder is designed to smooth and sculpt the tum, hips and bum, with an extra lift built in to enhance the bum. We recommend to see our highlights on Instagram or check out our sizing guide.
We will be happy to help you. Please contact us at info@vacious.ie if you have not received your order or if it has been lost in transit by the courier.
Check out the our Vacious Size Guide for your perfect size match.
We are working hard to do another restock soon. Please join our Vacious VIP waitlist to be one of the first notified when your favourite piece is back in stock.
Once your return package is on the way back to our warehouse the return process has started. Refunds as processed within 14 days day of return received. Please allow up to 14 business days for the refund to be processed back to your original form of payment. You be notified by email when the refund has been issued.
Vacious Shapewear are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After the 3 month period from your order date, items are not considered faulty and are as a result of normal wear and tear.If your item is faulty upon receipt, please contact us at info@vacious.ie.
You can view our privacy policy here.
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