Please see our full terms and conditions here. We want to be as transparent as possible, so we advise that you read our terms and conditions before you make an account, join our VIP program, subscribe to our email list or make a purchase on our website.
In order to be eligible for a refund, you must ensure that you have returned the item within 30 days of receiving your order. Please refer to our terms and conditions for full information on our returns and refund conditions. Please see the below FAQ "What is your returns policy?" for information on how to make a return to Vacious.
To return your item(s), please use the following online system by clicking here. The items remain your responsibility until we receive them, so please take care of your parcel before you return this to us - ensuring all safety stickers and tags are not removed from the item(s). Refunds may be refused should there be any damage to the products being returned. Refunds can take up to 14 working days to process and the refund will be made to the card used at point of sale.Please pack your product(s) carefully, in the original box and packaging. Please ensure that products are carefully packaged so that nothing gets damaged in transit (the good(s) are your responsibility until they reach us). We would also advise tracking your returned item/s. Due to the nature of the garment we cannot accept returns that have any odour whatsoever, material damage or stains. We will not accept return of any items that are washed, dried or worn in any way. In the interests of safety and hygiene shapewear items cannot be returned once the package has been opened or damaged, unless faulty upon arrival.
Once your return has been received by our team and your refund has been approved, you should expect to see your refunded balance within 14 days. Please note that the refund will be applied to the bank account that you purchased the order with initially. We are not able to apply this refund to a different debit/credit card or bank account other than the one you used upon purchase.